Spectrum business how to#
Spectrum business install#
Spectrum business full#
Spectrum business code#

Two things you can expect are inconsistency & bad communication. This goes hand in hand with being only a number to the corporation, unreasonable performance requirements, decreasing pay opportunities, little to no room for advancement. There is an extreme lack of communication which results in a very negative, stressful and confusing work environment.

(This is especially funny as people there consistently not only vi. Even when our local group wants to allow it we can't unless we get approval from an EVP, and that won't be granted because the largest group in our building (which is under entirely different management) doesn't want to allow jeans. While I understand business casual being the norm on a weekday it doesn't make a lot of sense for someone working overnight on a weekend in a department where you don't even deal with customers come in in slacks and a dress shirt.

Spectrum business code#

It makes no sense to not have this be managed locally.Дў) Silly dress code policies. Rather than allow each region to adjust for the influx of work at certain times they believe in a wholesale shift change over the course of a half hour which leaves the second shift holding the bag for the work left over from days and then adds to their misery by having them deal with the afternoon storms and the 5PM everybody-else-wants-to-go-home surge. I work in an environment where there are certain times of the day that are way more busy than others during certain times of the year because of weather patterns. Since the merger there have been a number of thing that the new company has done to change us from an enjoyable place to work into a 'Well, at least the check clears' environment.ДЎ) A top-down approach to management makes everybody work the same across the company whether it makes sense or not. I am a long-time employee going back to the pre-merger days. This is what makes the job almost unbearable now because you have to sacri. So much so they are critically watching your metrics and want proof you tried to sell one every day if you haven't sold one for the month. This was something they had going on since I started more than a year ago but it is now something they stress sales reps about to a ridiculous degree. The most frustrating change though is Spectrums HUGE push to sell mobile service at the door. This does not include the conference calls you have to do almost every morning an hour beforehand, so your workday is actually starting at 10 am. Over time, they started making the start time go from 1pm to 12pm, and now 11am. It's hard work because you generally deal with people who might want service but don't have the money to pay for those services at the door, so you really have to hound people for payment and check in to see when they get paid. It was very flexible in that regard because if you make a sale and need to go home early, you could. When I started we were told we were to work from 1 pm to dark or when we made a sale.

Spectrum business full#

I was able to make six figures within my first full year here which was money I had never seen nor thought I would see for another 6 years. When had me so excited was the local leadership and the commission plan. When I started out with Spectrum as an outside sales rep it was my first sales job and I was very excited to start working. This review is of the Indianapolis branch. The troubleshooting you do is basic however, you must use there over cumber. A new rule they just came out with is you must record why you transfer a call. You must stay at your desk 92% of the time you are there. Rules to abide by or your fired avg handle time 9 min, which means you must get the customer off the phone in 9 min on AVG in a month. So basically, a customer can call 3-4 times a month after techs have been out to repair the issue only to say their problems are not fixed and they are angry.

Spectrum business install#

To make this fair you canвЂ™t totally blame the technicians the companyвЂ™s priority is time and the techs only have a hour window to install or repair. A lot of our calls is вЂњWe just got the service installed today and it doesnвЂ™t work.вЂќ When I hear that I ask myself why didnвЂ™t the technician check this before he left, or why didnвЂ™t the customer check everything? So as Call Center Technicians we must take the heat for another departments fowl ups.

Spectrum business how to#

If they do they don't complete the job or show people how to use the service such as wi fi that seniors are clueless about. Technicians don't show for client appointments. The Customers when they call aren't just upset, they are angry and rightfully so.

While you are working extremely hard sometimes taking back to back calls for hours you get the pleasure of watching the managers and supervisors do nothing.

If you are a call Rep in the Tech dept your working conditions will be terrible.